Intellect
Challange
Observation: - Total repeat sessions booked: (~ 73% of total sessions) - ~58% people who do recurring sessions book the next within 14 days. Customer Problem: As a user, I am unable to consistently get quality care because I forget or I am not motivated enough to book a full course of 4-6 sessions with my provider. As Intellect, we know that users forget to book or are not motivated enough to book a subsequent session so we are unable to provide the right outcomes which eventually will affect utilisation and renewals.
Solution
Observation: - Total repeat sessions booked: (~ 73% of total sessions) - ~58% people who do recurring sessions book the next within 14 days. Customer Problem: As a user, I am unable to consistently get quality care because I forget or I am not motivated enough to book a full course of 4-6 sessions with my provider. As Intellect, we know that users forget to book or are not motivated enough to book a subsequent session so we are unable to provide the right outcomes which eventually will affect utilisation and renewals.
Result
By implementing intuitive design solutions that enhance user engagement and address the issue of motivation, we anticipate a boost in user satisfaction and commitment to their session, directly impacting average session ratings. This heightened engagement is projected to result in higher average session ratings as users are more inclined to actively participate and find value in each session. Moreover, the streamlined user experience and increased user motivation to book and attend sessions should lead to an impressive two-fold increase in utilization rates, ultimately maximizing the app's impact and contributing to improved health outcomes and renewals.